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Frequently Asked Questions
You can expect delivery within 2-5 business days for orders shipped to the UK and 2-7 business days for orders outside of the UK.
Our online store is the only place you can purchase a Mönch timepiece. To ensure you are completely satisfied with your purchase we do offer a 30 day returns and exchanges on all of our products.
We offer international shipping to Europe, US & Canada
Our return process can take up to 5 working days starting from the point in which we receive your return. You will receive a notification by email once your return has been processed.
Items returned in their original packaging and unused can be done easily through our online return portal. This can be found at the bottom of our website in the customer service section.
You can request to exchange an item using our online return portal. This can be found at the bottom of our website under the customer service section.
Product Related Questions
Yes, Mönch timepieces come in one size and can be adjusted to suit your wrist by removing links.
For step-by-step instructions on setting the time and date, please refer to the user manual for your specific watch model.
The battery life on our quartz timepieces have an average life of 2 years.
Yes, Mönch watches with a 5ATM water resistance can withstand pressures equivalent to a depth of 50 meters. This means they can be worn in the shower or rain, and for brief swimming periods.
Mönch timepieces with 10 ATM water resistance can withstand pressures equivalent to a depth of 100 meters. This means they can be worn showering, swimming, diving into water, snorkeling and high-speed water sports.
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